Citizens’ Rights

Citizens’ Rights

V. Right to Good Governance and Administration


Article 19

Citizens have the right to good governance of State affairs based on the rule of law, efficiency, accountability, transparency, justice and equity. Observance of this right by all authorities and government personnel is mandatory.    

Article 20

Citizens have the right to have their administrative affairs handled and performed in compliance with the law, in an objective manner and away from profiteering or personal bias, nepotism, or political favoritism and without prejudgment, at a definite and appropriate time.

Article 21

Citizens have the right to seek remedies and recourse to competent administrative and judicial authorities when they consider decisions of administrative entities and/or of their personnel to be in contravention of laws and regulations.

Article 22

Citizens have the right to be informed of administrative decisions and measures that in one way or another affect their legitimate rights and interests.

Article 23

Administrative authorities and officers shall be accountable and accessible to citizens; and, where they reject a request, they shall respond in writing, upon request, and shall provide the maximum guidance within the framework of their competence. 

Article 24

Citizens have the right to a government that is committed to observing good morals; being sincere, honest and trustworthy; consultation, preserving the public treasure, considerate of public conscience and public opinion; moderation and prudence; refraining from radicalism, haste, arbitrariness, deceit, concealments and information manipulation; assuming responsibility for its decisions and actions; apologizing to people for its mistakes; welcoming the views of its opponents and critics; and making appointments and dismissals based on qualifications and capabilities of individuals.

References

Article 19: Articles 3.6, 3.8, 3.9, 3.10, 19 and 20 of the Constitution; General Policies of Administration System (2010); Administrative System Soundness Promotion and Anti-Corruption Law (2011); State Management Services Act (2007).

Article 20: Articles 3.6, 3.9 and 3.10 of the Constitution; article 28 of the State Management Services Act (2007).

Article 21: Articles 34, 170, 173, and 174 of the Constitution; Law on Formation of the Inspection Organization (1981); Law for the Establishment and Procedure of the Administrative Justice Court (2013).

Article 22: Article 3 of the Constitution; Law on Publication and Free Access to Information in Iran (2009); Law on Continuous Improvement of the Business Environment (2015); para 18 of the General Policies of the Administrative System (2010).

Article 23: State Management of Civil Services Act (2007); Administrative disciplinary proceedings Act (1993); Law on Publication and Free Access to Information in Iran (2009); para 20 of the General Policies of Administration System (2010).

Article 24: Article 3.9 of the Constitution; articles 25- 28, 41, 53 and 114 of the State Management Services Act (2007); Administration System Policies (2010).